FAQ

WHAT IS THE DIFFERENCE BETWEEN A KARAT AND A CARAT?

They roll off our tongues in the same way but they hold different meanings. The term "carat" is the unit of measuring weight used to measure the weight of diamonds. The term "karat" is used to measure the purity of gold.

WHAT IS THE USUAL TURNAROUND TIME FOR A CUSTOM ORDER?

It all depends on what we're making for you and our current queue list of orders at the given time. Our usual turnaround time is 2 weeks, but it can take much longer during the holiday seasons.

DOES A1 JEWELLERY OFFER REFUNDS?

We do not allow refunds, so we advise all customers to have a consultation before the order commences.

CAN I MAKE PAYMENTS?

Unfortunately, we do not offer any type of financing. On custom orders, clients are required to pay a 50% deposit upfront and another 50% upon completion of the order.

DO YOU DO REPAIRS?

Yes, we can repair, refurbish, reconstruct and polish most items of jewellery. The majority of items will need to be examined before a quote can be given.

APPOINTMENT TIMES

We are available for consultations Tuesday to Friday between 11:00 and 15:00

Please book your appointment before travelling down to the studio to avoid disappointment.

ANY OTHER QUESTIONS?

If you have an unanswered question do not hesitate to contact us.

You can also reach us on enquiry@a1-jewellery.com or call us on 020 3176 9019

during business hours.

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